If you’ve visited Divi Aruba Phoenix Beach Resort, chances are you already know Pearl Lake! An Aruban local, Pearl has over 20 years of hospitality experience with nearly 19 of those years spent at Divi Resorts. She’s been the driving force behind the scenes as the Rooms Division Manager, but now she’s the resort’s newest General Manager, taking over the position formerly held by Gerrit Griffith for 11 years. We caught up with Pearl to find out how she feels about her new starring role at Divi Aruba Phoenix.
How do you feel about being promoted to General Manager?
I am ecstatic and honored to take over the leadership role at Divi Aruba Phoenix and continue my efforts to expand on our great tradition of top-notch service and customer care. For many years I have greeted our owners, members and guests at the front desk and around the resort and I look forward to continuing to do so as the resort’s newest leader. One of my goals in life is to make a positive impact on someone’s life, helping them realize their full potential and assisting in developing their skills. This was always my focus as the Rooms Division Manager. Now as the General Manager, I have the opportunity to broaden this reach.
You’re one of only a handful of female Arubans to hold this position. How does that feel?
It is a great accomplishment to be promoted to General Manager. It’s a male-dominated position, that’s no secret, and the fact that it’s happening tells us that the dynamics are changing – in fact, Divi Resorts now has three female General Managers! Being a female General Manager shows us that we can achieve anything we set our minds to! I’m excited to lead the way here and let the female staff know that if they just keep working hard, they can get there – it’s not impossible. And for the young ladies out there, I have a young daughter who’s 16, and it means the world to me that she gets to see her mother achieving this huge goal.
What are your plans for the future of Divi Aruba Phoenix?
I’ve got big shoes to fill with Mr. Griffith retiring after 43 years with Divi Resorts, but I love a good challenge and I am excited to make a positive impact here for years to come. I plan on moving the resort forward in the direction Mr. Griffith set, leading with my heart, just like he did in his many years here, and making sure my staff and guests know that I care about them and that I am always here for them. I’ll also be adding my own little feminine touches here and there!