A Barbados native with plenty of experience on the island and in the hospitality industry, Divi Southwind Beach Resort’s new General Manager, Charles Maynard is the resort’s freshest face, having joined the team this May to take over the position formerly held by Alvin Jemmott for 12 years. We sat down with Maynard to welcome him to the team and see what he has in store for Divi Southwinds.
What brought you to Divi Southwinds?
I’ve worked on the island for many years, and in the hotel industry for over 30 years, so when I was presented with an opportunity to return to my native Barbados to be with my family, I welcomed the position with open arms. What drew me to Divi Resorts, and Divi Southwinds in particular, is its diversity and casual yet elegant offerings.
What are your duties as General Manager?
I oversee all aspects of the resort’s daily operations from managing staff to achieving targets, revenue management, cost control, human resources, training, public relations, maintenance and more. My favorite part of the job, besides achieving results, is to develop strong managers and most importantly to deliver outstanding customer service to our owners, members and guests.
What are your plans for the future of Divi Southwinds?
My immediate plan is to develop a strategy with clear objectives and tactics to ensure Divi Southwinds has the best customer service on the island. My work motto is, ‘We are what we repeatedly do; excellence, then, is not an act but a habit,’ and I want to make sure we work toward that goal every day.
What do you like to do in your spare time?
In my free time, I like to engage in physical activities that promote fitness, like going to the gym and practicing Shotokan Karate, when time permits. I also enjoy getting together with friends and family to indulge in traditional pudding and souse!
Could you tell us a little about your family?
I have a wife who works in finance and two daughters. My eldest daughter will be graduating later this year as a doctor and my younger daughter wants to be a chef.