You might have seen him out and about on our islands working hard to keep our resorts in top-notch shape. With more than 25 years of hospitality management experience around the world, Divi’s newest Senior Regional Director of Resort Operations, Diego Concha, is bringing fresh and innovative ideas to the forefront to enhance and improve the Divi Resorts experience. We sat down with this globe-trotting Colombian native to learn more about his role at Divi.
What brought you to Divi Resorts?
I’m deeply attracted to the Caribbean’s multiplicity of cultures, and last year, Divi offered me the opportunity to expand my horizons by working closely with their exemplary teams, who are dedicated to delighting guests with their unique blend of style and authentic island culture. Destiny has its ways and I was fortunate to be in the right place at the right time to join Divi’s great journey.
What does your job entail?
I’m responsible for leading our resort operations teams, promoting positive guest-centric experiences, guiding staff to reach their full potential and creating a path to the smooth running of our properties. In a nutshell, myself and my team strive to implement authentic island experiences and create extraordinary memories for our guests that last a lifetime.
Where are you from and how does that influence you?
I was born in Colombia, the land of the Gabriel Garcia Marquez, a literary Nobel Prize winner. Because of him, the country learned about “magic realism,” which transformed us into dreamers. I have also been exposed to many different cultures from around the world including South America, the Caribbean, North America and South Asia because of the nature of my work.
What do you like to do in your free time?
I have always been passionate about sports and I love football (soccer), basketball, tennis, hiking, running, swimming. I’m now paying the price, but I still push through. I also like spending time with my wife, Cynara and my two children, Alex and Nadeska.