Category Archives: Resorts

Team Member Spotlight: Patricia Fiske

 

 

 

 

 

 

 

 

 

 

An event manager at a busy resort has plenty to keep on her plate. When many of those events are weddings, the job gets even more complicated. We recently chatted with Patricia Fiske, Catering Sales Manager and Wedding Coordinator for Divi Carina Bay All-Inclusive Beach Resort on St. Croix, to learn more about what she does and what makes it all so rewarding.

How long have you been working for Divi?

I started with Divi back in 1999, when we first opened, as a bartender, a job I really loved. Meeting our guests on a daily basis was a great experience. I left the island after the events of 9/11 because, as you can imagine, we had virtually no tourists here for a long time. I moved back in 2006 after my first grandchild was born – nothing could have kept me away! The position of Catering Sales Manager was open, and seemed like a great fit for me, I’m highly organized and love working with people and that is definitely a requirement for this job!

What’s the most challenging part of your job?

Weddings are the most challenging aspect of what I do, because they have to be perfect – no room at all for error! We do a lot of destination weddings, but I have to say we’re also among the favorite locations to get married for the local brides and grooms of St. Croix and the USVI. Building trust is so important for destination brides trying to plan their dream wedding when they’re so far away, so keeping the lines of communication going is crucial. For our St. Croix and USVI locals, they know our beach is picture-perfect, and we can accommodate large and small groups.

We’re also popular for business groups, special honeymoons and anniversaries.  People simply love the convenience and price point of an all-inclusive resort, plus our banqueting facilities are the largest on the island.

Is planning a local wedding much different than planning a destination wedding?

The local weddings require much less input from me. The local couples usually have their own friends and family to fill the roles that I typically fill with a destination couple. They often have their own photographer and their family minister, and they may choose to bring their own flowers, cake, DJ and so on. For those couples, who know the island well, the resort’s East End location offers a spectacular beach setting for the ceremony and convenient banquet rooms for the reception. Local wedding couples appreciate the air-conditioning in the banquet rooms, and don’t care that much for an outdoor reception, whereas Stateside couples enjoy a tented poolside location or receptions on the beach.

What does Divi Carina Bay offer for weddings that no one else on the island can deliver?

We offer a truly affordable wedding package that starts at $530. Couples can customize with several add-ons, but the most popular addition, one hour of professional photographer, brings the total to just $1,056. When you consider the high cost of airfare, our price point makes Divi Carina Bay a very desirable destination wedding option for couples on a budget. Of course, St. Croix is part of the U.S. Virgin Islands, so American family members don’t need passports to attend. When you consider that we’re also the only all-inclusive resort on the island, and one price really means all the food and beverage and entertainment is taken care of for their guests during their stay, it really makes sense that we’re such a popular destination wedding venue.

What do you enjoy most about your work?

When we put on a perfect event – especially a wedding – it’s really satisfying. I also became a minister of the Universal Life Church about five years ago, and performing wedding ceremonies is very moving for me. I become so attached to my brides that I miss our emails when the wedding is over. Vow renewals are also really special – I did one recently for a couple celebrating their 50th anniversary, and their son organized the whole thing as a surprise. Mom cried like a baby!

TEAM MEMBER SPOTLIGHT: RoseAnne Cengiz-Jenghis

If you’ve ever traveled to a Divi Resort as part of a large group, or for a wedding, you can thank RoseAnne Cengiz-Jenghis, In-House Sales Manager for Divi Resorts in our North Carolina office. She’s responsible for booking group travel and weddings, and doing everything she can from North Carolina to make sure these trips go smoothly. A round of applause for RoseAnne! We sat down with her to learn more about her background, and what makes her job so rewarding.

How long have you been working for Divi?

My desire to travel brought me to Divi Resorts 15 years ago. I began my career with Divi as a reservations agent, where I found my passion for the Caribbean through many wonderful conversations with Divi owners and guests. After discovering my love for scuba diving on a personal family vacation to Divi Flamingo Beach Resort in Bonaire, I sought out a position as the group coordinator. That gave me an opportunity to focus on helping large groups create and enjoy their own incredible diving vacations with Divi Resorts.  In 2010, I broadened my scope of business when I accepted my current position as an In-House Sales Manager. I’ve been to all of the Divi Resorts, except for Divi Carina Bay All-Inclusive Beach Resort on St. Croix. Divi Flamingo on Bonaire is my favorite. I really just fell in love with the coziness of the resort and the friendly locals. And you can’t forget the amazing diving.

What is a typical day like for you on the job?

A large part of my day is dedicated to overseeing the travel details for groups I have confirmed. I am passionate about making sure every group has everything they need to have a great time—plus a little extra! I love working with people and making personal connections with groups. I’m also busy all day answering phone calls and emails from new groups interested in confirming travel with Divi. If you’re thinking about booking group travel with Divi, you and I will most likely have a chat—or two or three!

What do you enjoy most about your work?

It’s hard to say! I really enjoy helping scuba diving groups plan their next adventure-seeking vacation. I also love the opportunity to assist excited couples with planning their dream wedding group vacation experience—for example, I was fortunate enough to work with the same friendly family on two wedding groups to Divi Aruba Phoenix Beach Resort. This family fell in love with the island and often plans smaller groups. Another repeat group to Divi Aruba Phoenix also stands out—the Delaney Group, who are mainly a group of retired police officers. I’ve enjoyed working with them ever since they first started coming to the resort in 2011. They return every year, and plan to attend the 2018 Aruba Soul Beach Music Festival.

Hearing our guests’ delight as they talk about their completed group travel vacation experiences with Divi Resorts is very rewarding. I truly enjoy making sure all goes well, and that all guests are completely satisfied and looking forward to their next visit to Divi.

If you’re interested in talking to RoseAnne about planning group travel for weddings, “buddymoons” (honeymoons where friends travel with newlyweds), business conferences, meetings and more, just call 1-800-801-5550 or email groupsales@diviresorts.com. You can also learn more information about group travel at www.diviresorts.com/groups-and-meetings.htm, and find details about our wedding planning services at www.diviresorts.com/weddings.htm.

Island Adventurer

When you’re dreaming of a past vacation, the easiest way to relive it is to bring out a few mementos. Souvenirs can help you recall the good times and the great stories from your trip. The best souvenirs communicate something about the spirit and the personality of the place you visited. We gathered a few suggestions of great souvenirs you can bring home from the Caribbean. Each of these islands is home to at least one of the Divi Resorts—we hope you have an opportunity to check them all out!

Aruba Aloe (arubaaloe.com) is the oldest aloe company in the world. Founded in 1890, it’s also the only aloe company in the world that grows, harvests and manufactures its products right on-site. Its products are sold pretty much everywhere in Aruba. You can also visit the Aruba Aloe Museum & Factory Store.

 

Cadushy Distillery (www.cadushy.com), located in Rincon, is the only distillery on the island of Bonaire. It’s most well-known for Cadushy of Bonaire, a cactus liqueur with a cooling lime taste, the earliest entry in the distillery’s Island Liqueurs line. Sign up for a tasting and learn first-hand how the spirits are produced. Don’t forget to bring home a few bottles of your favorite flavors.

 

Earthworks Pottery (earthworks-pottery.com) is worth the short trip to the Edgehill Heights section of the St. Thomas parish. Everything at this workshop is authentically Caribbean, handcrafted by local artists. It offers a range of plates, bowls and vases, available as unique pieces or as part of beautiful sets. Earthworks is also happy to ship fragile items back home if you’re worried about their survival in your suitcase.

 

Although the wild-growing guavaberry can be found elsewhere in the Caribbean, locals speculate St. Maarten is the only place it truly thrives. It’s a central part of local folklore and traditional cuisine. The juice of these berries (no relation at all to guava) is mixed with rum and sugar and then aged to create guavaberry liqueur. Sample the sweet, light concoction and bring home a few beautiful bottles from Ma Doudou (www.rhummadoudou.com), a small shop just off Front Street in Philipsburg.

 

 

 

 

 

 

 

 

 

 

When you visit St. Croix, you’ll notice many local women wearing a unique type of bracelet. The St. Croix Hook or the Crucian Hook (www.gotostcroix.com/st-croix-blog/show-love-crucian-bracelet/) is a band-style bracelet with a horseshoe-shaped clasp. This clasp (or “hook”) represents true love on St. Croix. These bracelets come in a wide variety of styles, and you can find them in most local jewelry shops.

Meet our featured President’s Elite members for this issue, James and Brenda Dubilzig from Perrysburg, Ohio.

They became members of the Divi Vacation Club in February 2016, converting their traditional Divi vacation ownership weeks to Pure Points. They travel twice a year to Divi Aruba Phoenix Beach Resort—often with their adult son, daughter and their significant others—so James and Brenda were looking for more flexibility.

On one of the Dubilzigs’ recent trips to Aruba, we sat down with them to learn why the Divi Vacation Club fits their needs so well.

“The flexibility is truly a great benefit to the whole family,” James says. “We enjoy being able to choose different-sized rooms depending on how many we have traveling with us. It’s also convenient for us to take advantage of midweek arrivals. We often choose to travel Wednesday to Wednesday, for example.”

The Dubilzigs have visited Divi Little Bay Beach Resort on St. Maarten—“It’s so beautiful,” Brenda says—and on Aruba, they enjoy playing golf at The Links at Divi Aruba, the course surrounding Divi Village Golf & Beach Resort. Divi Aruba Phoenix Beach Resort is still their true home-away-from-home. “Phoenix has everything you want, without being a huge, touristy spot,” says Brenda. “The beach is right there; the pool is right there. You really get to know the staff. When we’re here, we love just relaxing, reading, trading stories with the family and going out to restaurants.” Pureocean, the upscale chef-driven restaurant on the resort grounds, is a favorite—especially when they want to dine and watch the sunset right from the beach.

When they visit Divi Aruba Phoenix in the fall, the Dubilzigs enjoy watching college football from the swim-up bar at purebeach, the resort’s casual dining restaurant. “It’s become a family tradition to watch the Michigan-Ohio State game every year here,” James says. Since their children went to the University of Michigan and the Dubilzigs live in Ohio, the famous rivalry is an absolute must-see for the entire family, especially on vacation. The staff at purebeach is always more than happy to devote one of their TVs to the big game.

“Everyone at Phoenix is so welcoming and accessible,” Brenda says. “It really does feel like home.”

 

Employee spotlight: Changtai Puguero Corporan

 

 

 

 

 

 

 

 

 

 

 

 

 

She’s the queen behind the scenes, making your special occasions that much more extraordinary! Changtai Puguero Corporan, Assistant Housekeeping Manager for Divi Flamingo Beach Resort & Casino in Bonaire, is in charge of managing and coordinating the logistics of daily work, and ensuring that rooms are perfect for the arrival of our guests. But her true talent lies in the enchanting towel animals she creates for guests as an added treat.

We recently chatted with Changtai to get a sneak peek into the inner-workings of a tropical, Caribbean resort.

HOW LONG HAVE YOU WORKED FOR DIVI FLAMINGO BEACH RESORT?

I have been with Divi Resorts for a year and a half, organizing daily housecleaning activities and prepping rooms for our guests’ arrivals. I also decorate rooms for special occasions like honeymoons, birthdays and special receptions.

WHAT IS THE BEST PART OF WORKING FOR DIVI RESORTS?

The best part of working for Divi Resorts is that we are a great big family, all working together as a team for a common goalmaking guests happy. When a guest approaches me or one of our staff members to thank us for our service and special décor, that is the greatest satisfaction!

TELL US ABOUT THE LASTING FRIENDSHIPS YOU’VE MADE AT DIVI FLAMINGO BEACH RESORT.

I get along very well with everyone, but with the guests, it’s something special. We have many return guests, and I’ve had the opportunity to socialize and get to know them better thanks to the manager rum punch party we host once a week. It’s wonderful to hear about their families, and most importantly, their experiences on the island. Just knowing that I play a part in making their tropical getaway a dream come true is an absolute honor.

WHAT IS YOUR FAVORITE TOWEL ANIMAL TO CREATE FOR GUESTS?

I love all of my towel animals, so it’s hard to choose just one! I just let my creativity flow, and my design is usually customized for the occasion. For honeymooners, I like to decorate the room with hearts, candles, and flowers. For other occasions, I tend to create whales, flamingos, turtles, monkeys, or puppies.

WHAT DO YOU ENJOY DOING ON YOUR DAYS OFF?

My favorite activities when I am not working are swimming and snorkeling. Bonaire has some of the most amazing beaches, and beneath the water is a magical, mysterious paradise like no other.

DO YOU HAVE ANY INSIDER TIPS FOR FIRST-TIME GUESTS?

The advice I have for guests is to fully enjoy the island of Bonaire, Divi Dive Bonaire, and our many Resort amenities, like our restaurants, pools and beach. You’ll find everything we do here is done with much love and dedication.

Meet our featured President’s Elite members for this issue, Robert and Sherri Anderson of Maryland, USA. 

Meet our featured President’s Elite members for this issue, Robert and Sherri Anderson of Maryland, USA.

We caught up with the Andersons on their latest trip to Divi Little Bay Beach Resort, where they graciously spoke to us about their vacation experiences, the reasons they love St. Maarten and their membership in the Divi Vacation Club.

“Before we purchased timeshare ownership, we used to cruise a lot around the Caribbean. Our goal was to visit as many islands as possible to find one place that we wanted to stay,” explains Mr. Anderson. “We use to cruise into St. Maarten’s port and see beautiful Little Bay and the resort situated on the peninsula. That’s what made us decide this was the place.”

“We don’t like high-rises or elevators,” Mrs. Anderson remarks. “We spend all day on the beach, so that was important to us. The water is always calm here, and the resort faces south, so the beach gets the sun all day long. The sunsets are spectacular.”

Once they settled on St. Maarten as their future vacation spot, the Andersons purchased one week of ownership in a one-bedroom unit at the end of March. Steadily, over the next 12 years, they added another week in March and two more weeks at the end of October. They’ve also expanded to two-bedroom units, as they love to bring along friends and family, and having the extra bedroom is very convenient.    

In March 2016, the Andersons converted their fixed weeks to Pure Points and became members of the Divi Vacation Club. “The main reason we decided to join the Club was to take advantage of the Loyalty Benefits,” explains Mr. Anderson. “We are getting to a point in our lives where we want more flexibility to stay in other locations in the Caribbean and around the world, and hopefully, in the very near future, take advantage of mid-week travel.”

The Andersons always travel on all-inclusive plans, so as President’s Elite members, they really like knowing that they get a “starter kit” of sodas, beer and water right from the beginning of their trip. They also enjoy the added benefit of early check-in and the extra VIP attention. The fact that their President’s Elite benefits transfer over to all Divi Club Destinations was also a draw as they made their decision to join the Club.

The Andersons have a found a unique way to use their membership. “We’ve always banked any unused weeks or Points over the years, so when our nieces and nephews have gotten married, we’ve given them the gift of a honeymoon,” explains Mrs. Anderson. “Recently, when our niece got married, we traded our Pure Points for their honeymoon in Cabo San Lucas, Mexico.”

“Divi Little Bay is our second home. The staff are our extended family and friends. We know everyone so well, and it’s great to come back and see what’s changed in their lives, and catch up,” says Mr. Anderson. “Everyone knows us. We can relax and enjoy ourselves. The toughest part of vacationing used to be getting acclimated, but coming here, it’s like being home the moment we arrive, only we don’t have any chores!”