All posts by Divi Resorts

Team Member Spotlight: RoseAnne Cengiz-Jenghis

If you’ve ever traveled to a Divi Resort as part of a large group, or for a wedding, you can thank RoseAnne Cengiz-Jenghis, In-House Sales Manager for Divi Resorts in our North Carolina office. She’s responsible for booking group travel and weddings, and doing everything she can from North Carolina to make sure these trips go smoothly. A round of applause for RoseAnne! We sat down with her to learn more about her background, and what makes her job so rewarding.

How long have you been working for Divi?

My desire to travel brought me to Divi Resorts 15 years ago. I began my career with Divi as a reservations agent, where I found my passion for the Caribbean through many wonderful conversations with Divi owners and guests. After discovering my love for scuba diving on a personal family vacation to Divi Flamingo Beach Resort in Bonaire, I sought out a position as the group coordinator. That gave me an opportunity to focus on helping large groups create and enjoy their own incredible diving vacations with Divi Resorts.  In 2010, I broadened my scope of business when I accepted my current position as an In-House Sales Manager. I’ve been to all of the Divi Resorts, except for Divi Carina Bay All-Inclusive Beach Resort on St. Croix. Divi Flamingo on Bonaire is my favorite. I really just fell in love with the coziness of the resort and the friendly locals. And you can’t forget the amazing diving.

What is a typical day like for you on the job?

A large part of my day is dedicated to overseeing the travel details for groups I have confirmed. I am passionate about making sure every group has everything they need to have a great time—plus a little extra! I love working with people and making personal connections with groups. I’m also busy all day answering phone calls and emails from new groups interested in confirming travel with Divi. If you’re thinking about booking group travel with Divi, you and I will most likely have a chat—or two or three!

What do you enjoy most about your work?

It’s hard to say! I really enjoy helping scuba diving groups plan their next adventure-seeking vacation. I also love the opportunity to assist excited couples with planning their dream wedding group vacation experience—for example, I was fortunate enough to work with the same friendly family on two wedding groups to Divi Aruba Phoenix Beach Resort. This family fell in love with the island and often plans smaller groups. Another repeat group to Divi Aruba Phoenix also stands out—the Delaney Group, who are mainly a group of retired police officers. I’ve enjoyed working with them ever since they first started coming to the resort in 2011. They return every year, and plan to attend the 2018 Aruba Soul Beach Music Festival.

Hearing our guests’ delight as they talk about their completed group travel vacation experiences with Divi Resorts is very rewarding. I truly enjoy making sure all goes well, and that all guests are completely satisfied and looking forward to their next visit to Divi.

If you’re interested in talking to RoseAnne about planning group travel for weddings, “buddymoons” (honeymoons where friends travel with newlyweds), business conferences, meetings and more, just call 1-800-801-5550 or email groupsales@diviresorts.com. You can also learn more information about group travel at www.diviresorts.com/groups-and-meetings.htm, and find details about our wedding planning services at www.diviresorts.com/weddings.htm.

Island Adventurer

When you’re dreaming of a past vacation, the easiest way to relive it is to bring out a few mementos. Souvenirs can help you recall the good times and the great stories from your trip. The best souvenirs communicate something about the spirit and the personality of the place you visited. We gathered a few suggestions of great souvenirs you can bring home from the Caribbean. Each of these islands is home to at least one of the Divi Resorts—we hope you have an opportunity to check them all out!

Aruba Aloe (arubaaloe.com) is the oldest aloe company in the world. Founded in 1890, it’s also the only aloe company in the world that grows, harvests and manufactures its products right on-site. Its products are sold pretty much everywhere in Aruba. You can also visit the Aruba Aloe Museum & Factory Store.

 

Cadushy Distillery (www.cadushy.com), located in Rincon, is the only distillery on the island of Bonaire. It’s most well-known for Cadushy of Bonaire, a cactus liqueur with a cooling lime taste, the earliest entry in the distillery’s Island Liqueurs line. Sign up for a tasting and learn first-hand how the spirits are produced. Don’t forget to bring home a few bottles of your favorite flavors.

 

Earthworks Pottery (earthworks-pottery.com) is worth the short trip to the Edgehill Heights section of the St. Thomas parish. Everything at this workshop is authentically Caribbean, handcrafted by local artists. It offers a range of plates, bowls and vases, available as unique pieces or as part of beautiful sets. Earthworks is also happy to ship fragile items back home if you’re worried about their survival in your suitcase.

 

Although the wild-growing guavaberry can be found elsewhere in the Caribbean, locals speculate St. Maarten is the only place it truly thrives. It’s a central part of local folklore and traditional cuisine. The juice of these berries (no relation at all to guava) is mixed with rum and sugar and then aged to create guavaberry liqueur. Sample the sweet, light concoction and bring home a few beautiful bottles from Ma Doudou (www.rhummadoudou.com), a small shop just off Front Street in Philipsburg.

 

 

 

 

 

 

 

 

 

 

When you visit St. Croix, you’ll notice many local women wearing a unique type of bracelet. The St. Croix Hook or the Crucian Hook (www.gotostcroix.com/st-croix-blog/show-love-crucian-bracelet/) is a band-style bracelet with a horseshoe-shaped clasp. This clasp (or “hook”) represents true love on St. Croix. These bracelets come in a wide variety of styles, and you can find them in most local jewelry shops.

Meet our featured President’s Elite Members, James & Brenda Dubilzig

They became members of the Divi Vacation Club in February 2016, converting their traditional Divi vacation ownership weeks to Pure Points. They travel twice a year to Divi Aruba Phoenix Beach Resort—often with their adult son, daughter and their significant others—so James and Brenda were looking for more flexibility.

On one of the Dubilzigs’ recent trips to Aruba, we sat down with them to learn why the Divi Vacation Club fits their needs so well.

“The flexibility is truly a great benefit to the whole family,” James says. “We enjoy being able to choose different-sized rooms depending on how many we have traveling with us. It’s also convenient for us to take advantage of midweek arrivals. We often choose to travel Wednesday to Wednesday, for example.”

The Dubilzigs have visited Divi Little Bay Beach Resort on St. Maarten—“It’s so beautiful,” Brenda says—and on Aruba, they enjoy playing golf at The Links at Divi Aruba, the course surrounding Divi Village Golf & Beach Resort. Divi Aruba Phoenix Beach Resort is still their true home-away-from-home. “Phoenix has everything you want, without being a huge, touristy spot,” says Brenda. “The beach is right there; the pool is right there. You really get to know the staff. When we’re here, we love just relaxing, reading, trading stories with the family and going out to restaurants.” Pureocean, the upscale chef-driven restaurant on the resort grounds, is a favorite—especially when they want to dine and watch the sunset right from the beach.

When they visit Divi Aruba Phoenix in the fall, the Dubilzigs enjoy watching college football from the swim-up bar at purebeach, the resort’s casual dining restaurant. “It’s become a family tradition to watch the Michigan-Ohio State game every year here,” James says. Since their children went to the University of Michigan and the Dubilzigs live in Ohio, the famous rivalry is an absolute must-see for the entire family, especially on vacation. The staff at purebeach is always more than happy to devote one of their TVs to the big game.

“Everyone at Phoenix is so welcoming and accessible,” Brenda says. “It really does feel like home.”

 

Employee Spotlight: Changtai Puguero Corporan

 

 

 

 

 

 

 

 

 

 

 

 

 

She’s the queen behind the scenes, making your special occasions that much more extraordinary! Changtai Puguero Corporan, Assistant Housekeeping Manager for Divi Flamingo Beach Resort & Casino in Bonaire, is in charge of managing and coordinating the logistics of daily work, and ensuring that rooms are perfect for the arrival of our guests. But her true talent lies in the enchanting towel animals she creates for guests as an added treat.

We recently chatted with Changtai to get a sneak peek into the inner-workings of a tropical, Caribbean resort.

HOW LONG HAVE YOU WORKED FOR DIVI FLAMINGO BEACH RESORT?

I have been with Divi Resorts for a year and a half, organizing daily housecleaning activities and prepping rooms for our guests’ arrivals. I also decorate rooms for special occasions like honeymoons, birthdays and special receptions.

WHAT IS THE BEST PART OF WORKING FOR DIVI RESORTS?

The best part of working for Divi Resorts is that we are a great big family, all working together as a team for a common goalmaking guests happy. When a guest approaches me or one of our staff members to thank us for our service and special décor, that is the greatest satisfaction!

TELL US ABOUT THE LASTING FRIENDSHIPS YOU’VE MADE AT DIVI FLAMINGO BEACH RESORT.

I get along very well with everyone, but with the guests, it’s something special. We have many return guests, and I’ve had the opportunity to socialize and get to know them better thanks to the manager rum punch party we host once a week. It’s wonderful to hear about their families, and most importantly, their experiences on the island. Just knowing that I play a part in making their tropical getaway a dream come true is an absolute honor.

WHAT IS YOUR FAVORITE TOWEL ANIMAL TO CREATE FOR GUESTS?

I love all of my towel animals, so it’s hard to choose just one! I just let my creativity flow, and my design is usually customized for the occasion. For honeymooners, I like to decorate the room with hearts, candles, and flowers. For other occasions, I tend to create whales, flamingos, turtles, monkeys, or puppies.

WHAT DO YOU ENJOY DOING ON YOUR DAYS OFF?

My favorite activities when I am not working are swimming and snorkeling. Bonaire has some of the most amazing beaches, and beneath the water is a magical, mysterious paradise like no other.

DO YOU HAVE ANY INSIDER TIPS FOR FIRST-TIME GUESTS?

The advice I have for guests is to fully enjoy the island of Bonaire, Divi Dive Bonaire, and our many Resort amenities, like our restaurants, pools and beach. You’ll find everything we do here is done with much love and dedication.

Meet our featured President’s Elite Members, Robert & Sherri Anderson

Meet our featured President’s Elite members for this issue, Robert and Sherri Anderson of Maryland, USA.

We caught up with the Andersons on their latest trip to Divi Little Bay Beach Resort, where they graciously spoke to us about their vacation experiences, the reasons they love St. Maarten and their membership in the Divi Vacation Club.

“Before we purchased timeshare ownership, we used to cruise a lot around the Caribbean. Our goal was to visit as many islands as possible to find one place that we wanted to stay,” explains Mr. Anderson. “We use to cruise into St. Maarten’s port and see beautiful Little Bay and the resort situated on the peninsula. That’s what made us decide this was the place.”

“We don’t like high-rises or elevators,” Mrs. Anderson remarks. “We spend all day on the beach, so that was important to us. The water is always calm here, and the resort faces south, so the beach gets the sun all day long. The sunsets are spectacular.”

Once they settled on St. Maarten as their future vacation spot, the Andersons purchased one week of ownership in a one-bedroom unit at the end of March. Steadily, over the next 12 years, they added another week in March and two more weeks at the end of October. They’ve also expanded to two-bedroom units, as they love to bring along friends and family, and having the extra bedroom is very convenient.    

In March 2016, the Andersons converted their fixed weeks to Pure Points and became members of the Divi Vacation Club. “The main reason we decided to join the Club was to take advantage of the Loyalty Benefits,” explains Mr. Anderson. “We are getting to a point in our lives where we want more flexibility to stay in other locations in the Caribbean and around the world, and hopefully, in the very near future, take advantage of mid-week travel.”

The Andersons always travel on all-inclusive plans, so as President’s Elite members, they really like knowing that they get a “starter kit” of sodas, beer and water right from the beginning of their trip. They also enjoy the added benefit of early check-in and the extra VIP attention. The fact that their President’s Elite benefits transfer over to all Divi Club Destinations was also a draw as they made their decision to join the Club.

The Andersons have a found a unique way to use their membership. “We’ve always banked any unused weeks or Points over the years, so when our nieces and nephews have gotten married, we’ve given them the gift of a honeymoon,” explains Mrs. Anderson. “Recently, when our niece got married, we traded our Pure Points for their honeymoon in Cabo San Lucas, Mexico.”

“Divi Little Bay is our second home. The staff are our extended family and friends. We know everyone so well, and it’s great to come back and see what’s changed in their lives, and catch up,” says Mr. Anderson. “Everyone knows us. We can relax and enjoy ourselves. The toughest part of vacationing used to be getting acclimated, but coming here, it’s like being home the moment we arrive, only we don’t have any chores!”

Meet featured President’s Elite Members, Brenda & Joseph Farmer

Meeting Brenda and Joseph Farmer, from Morningside, Maryland, you get the sense that they are devoted, not only to each other, but to their vacation time as well.  Seven years ago, while walking along Palm Beach, they came across Divi Aruba Phoenix Beach Resort and took a tour.  The couple purchased one week in August on the spot, and then for the next six years kept adding to their ownership.  Last year, they decided to become Divi Vacation Club President’s Elite Members, owning Pure Points Prime, which gives them flexibility to enjoy both their fixed weeks or Pure Points, depending upon their travel plans.

“We come every August for multiple weeks,” explains Brenda. “It’s our anniversary and a special time for us. We sometimes have family join us, but the rest of the time is for the two of us to unwind.”

While they love their one-on-one time, the Farmers share the third week of their stay with friends and family, enjoying quality time together and discovering tourists spots around Aruba.  Last year, when their son got married, they gifted the lucky couple a honeymoon at Divi Aruba Phoenix using some of their Points.

During their visit last August, the two celebrated their 35th wedding anniversary in a very special way.  On August 8th, the island of Aruba invited lovebirds to “Renew Their I Do’s” as the sun set on Eagle Beach.  Donning all-white attire, the Farmers joined in on the picturesque event.

“It was very romantic,” says Joseph. “We had pictures taken at Divi Aruba Phoenix, then we were taken to participate in this beautiful ceremony with hundreds of couples. Afterwards, they had plenty of food, drinks, and entertainment, and there were even photographers to capture the perfect moment. We were simply overwhelmed. We were even interviewed by Aruba Today and ended up in the local newspaper!”

The night came to a close with a surprise pampering from the wonderful staff at Divi Aruba Phoenix, including a turndown of rose petals, champagne, candles and anniversary cake at one of the restaurants. Coming up next year is the Farmer’s big family reunion.  They banked points from this year to use next year so that their two sons and in-laws could all be together.

“The flexibility of Points means that everyone can have their own unit and be comfortable,” says Brenda. “Coming back to Aruba is like coming home and we consider ourselves locals. The staff is always so welcoming and we love seeing them every year, they never change.  We also take buses everywhere, walk every day for miles, and have made great friends who we see every year.”

For Brenda and Joseph Farmer, being a part of the Club is the gift that keeps on giving.